Cancellation and refunds

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Who sells the subscription

Paid mavirank plans are sold by Paddle.com Market Limited (“Paddle”), 30 Old Bailey, London EC4M 7AU, United Kingdom, as reseller and Merchant of Record. You conclude the purchase contract for the subscription with Paddle; Paddle issues your invoice. The service itself, i.e. providing mavirank, is performed by Global Solutions Systems GmbH. Paddle’s buyer terms and Paddle’s refund terms apply. The free plan (Free) and the 14-day trial cost nothing and need no payment method; there is nothing to refund.

No right of withdrawal

mavirank is offered to businesses only (see the terms of service, section “Scope”); by registering you confirm that you act as a business. The statutory right of withdrawal for distance contracts applies to consumers only (Section 312g BGB); businesses have no right of withdrawal. Refunds follow Paddle’s terms and the rules below. If you registered as a consumer despite this confirmation, write to us at OFFEN-1: support address of mavirank; we will sort it out with Paddle.

Cancellation

You can cancel a paid plan (Starter, Pro, Agency) at any time in the app. The plan stays active until the end of the period you paid for, a month or a year.

You can also cancel in the Paddle customer portal (link in the app under “Billing”). When the paid period ends, your organization falls back to the free plan; nothing is deleted, websites, log sources and custom domains above the limit are paused, audit intervals are adjusted, and features the free plan does not include are suspended (see the terms, “Plans, prices and payment”). For retention, the longer period of your previous plan continues to apply for 30 more days. A cancelled subscription cannot be resumed; you book a plan again instead. A cancellation takes effect for the future and does not trigger a refund.

Refunds

Paddle, as the seller, decides on refunds under Paddle’s refund terms. A refund goes to the payment method you paid with. How long it takes depends on your bank, usually a few business days. In addition, we grant as a goodwill gesture: OFFEN-17: e.g. full refund for a first purchase within 14 days if limits were hardly used — operator’s decision, otherwise delete this sentence. For price increases or plan changes that we cause ourselves, the terms of service apply (pro-rata refund on cancellation after a material restriction). Unused quotas of a period (for example audits, AI units or log lines) are neither refunded nor carried over to the next period.

How to request a refund

Submit your request to Paddle at https://paddle.net (your invoice contains the link and the order number). Include the invoice number and the e-mail address you bought with. Also write to us at OFFEN-1: support address of mavirank with the name of your organization, and we will make sure the request reaches Paddle quickly. Never send us card details.